Frequently Asked Questions​

Frequently Asked Questions​

  • ACCOUNT OPENING/REGISTRATION
  • ACCOUNT FUNDING
  • METATRADER 5
  • TRADING

A trading account can take up to 1 working day to be approved and opened once the client has successfully completed the registration process. The status of the application can be checked via the client portal under "My Profile".

We require copy proof of identity and proof of residence:

• For proof of identity, we require a passport or national identity card or other document issued by an independent and reliable source that carries your photo. The photo, signature, issue & expiry dates, personal details including serial number must be clearly visible.

• For proof of address, we require a recent utility bill (Water/Electricity bill) or a recent bank statement dated within the last six months. 

We offer MT5 platforms, compatible for Windows, Mac, Linux, iOS and Android operating systems.

We offer two Account types:

a) Classic Account - Raw variable Spreads - Commission is $6 USD Per Lot per side for FX and Metals.

b) PRO Account - Raw variable spreads - Commission is $4 USD Per Lot per side for FX and Metals. 


An additional account can be opened via the client's portal. Click on “Trading Accounts” then "Open New Trading Account”. Choose the account type, leverage and enter your Profile password to proceed.

Leverage offered at CDG is 1:30 for both account types, to apply for higher leverage upto 1:100 you need to qualify as a professional trader.

To be able to open a professional account with a leverage of 1:100, two out of three conditions must be met.

(1) You have carried out transactions, in significant size, on the relevant market at an average frequency of 10 per quarter over the previous 4 quarters. 

(2) The size of your financial instrument portfolio, including cash deposits AND financial instruments, exceeds EUR 500,000. 

(3) You work or have worked in the financial sector for at least one year in a professional position, which requires knowledge of the transaction or services envisaged. 

Right-click on the position you placed and use the options 'Modify or delete the order’

You can change the password of your account through selecting the ‘Options’ button in Tools. For further assistance, please contact our Customer Support online or by email at [email protected]

You can reset the password of your account by clicking Forgot Password button. For further assistance, please contact our Customer Support online or by email at [email protected]

Each user can open maximum six MetaTrader 5 trading accounts. However, more trading accounts can be opened after request.

CDG Global (EU) LTD segregates client accounts to ensure that these funds are fully separated from CDG Global's (EU) LTD own funds at all times. Client accounts are coded to ensure that they are used for clients' funding purposes.

CDG Global (EU) LTD
Client's Portal allows deposits and withdrawals using a simple, easy-to-use single interface.
CDG Global (EU) LTD does not accept cash deposits. However, we offer a number of alternative reliable methods for account funding. Please click on our Deposit and Withdrawal Methods pages accordingly under Main Menu -> Accounts for more information.

Information about minimum limits on deposit can be found under Main Menu -> Accounts -> Accounts Types.

Please click on our Deposit and Withdrawal Methods pages accordingly under Main Menu -> Accounts for more information.

Log in Clients Portal https://member.cdgglobal.eu/login, Click on My Wallet and add your Bank /eWallet/Card details, depending on the method you are going to use to make your Deposit. Afterwards, from “Dashboard” click on “Deposit” and choose you preferred Amount and then your preferred method to complete the process. Once the funds are shown in your Wallet, you can request for a Transfer to the preferred Trading Account by clicking on “Internal Transfers” in the “Dashboard” and insert the relevant details.

To credit your wallet you need first to add your deposit method details in order for Backoffice department to validate it. After first validation funds needs few minutes to be shown in your Client’s Portal Wallet, however it might need up to 24 hours, or more, to be processed depending on the method used.

1. Go to "Withdrawals" in "My Wallet" section in your CDG Member Area. 2. Enter the withdraw amount and click on "Submit Request" 3. Choose the withdraw method and click on "withdraw" button. Please note that in order to request a withdrawal your profile and deposit method must be fully verified.

Withdrawals will be processed using the same method as the one used to deposit. However, in some cases withdrawals might be processed using a different method than the one used to deposit.

All withdrawal requests submitted before 18:00 (GMT+0) Monday to Friday will be processed within the day. However the time required for the funds to reach your account will depend on your payment provider/bank. Usually for bankwire transfers 3-5 business days and E-wallets 1-2 business days are needed.

1. Go to "Withdrawals" in "My Wallet" section in your CDG Member Area. 2. You will find the pending withdrawals
3. Click on "Cancel" to cancel this request.

1. Go to "Transaction History" in "My Wallet" section in your CDG Member Area. 2. Select the time period of the transactions 3. Click on "Generate" to see the results.

1. Go to "Internal Transfer" in "My Wallet" section in your CDG Member Area. 2. Select the trading account you want to transfer funds from and transfer to your wallet 3. After funds are transferred in wallet, and then transfer from wallet to the trading account which you want to tranfer in.

If your withdraw was declined there should be an email sent to your email box explaining the reason for the decline. Please check the reason and request withdraw again.

Yes, you can. However, at the moment of withdrawal processing, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position). However, you must ensure the withdrawal won’t lead to stop out. It’s your responsibility to keep sufficient funds in your account.

If you do not have sufficient free margin on your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions on your account.

Connection Error - Make sure that the internet connection is sufficient, antivirus or firewall issues are not blocking the connection and the latest version of the CDG Global (EU) LTD MT5 platform is installed
Invalid Account Error - Ensure that login credentials are entered correctly. Passwords are case sensitive
Any login issues can also be cleared up by a call to our support desk.

Through Client’s Portal click on “Trading Accounts” then select “Account Summary” and click the “Reset Password” Icon to complete the “Change Password” form.

After logging in to the MT5 platform you will need to follow the below path: File->Open Data Folder-> MQL5 then open the respective folder Expert Advisers, Indicators, Scripts and use the drag-and-drop or copy-paste functions to add your preferred tools. Then close the CDG Global (EU) LTD MT5 platform and re-open it. You will be able to find your imported trading tools under Navigator window.

This message is displayed when the platform is given an instruction before it completes and earlier or existing task. This can happen in cases where there has been multiple mouse click or a hyperactive expert advisor.

Charts show the bid price by default. A buy position is opened at the ask (or offer) price and closed at the bid price. The difference between bid and ask is the spread. Therefore the difference between the price on the chat and the price on the trading terminal is the spread.

The balance of a clients account denotes closed positions. Equity is the real time calculation of available funds taking into account closed positions and the profit/loss on open positions.

We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MT5 platform.

You can check the swap rates by logging into the MT5 trading platform and right-click the Symbol you want to check > Select Properties

There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at the end of day time (22:00GMT for winter time and 21:00GMT for summer time).

If it is shown “Failed Authorisation” in Android phone or “Account is invalid” in Apple phone, it is mainly due to incorrect account or password.

We offer floating spreads for all account types:-We offer spreads, starting from 0.0 pips with low commissions.
At market opening and closing times and prior to announcements, the market spreads may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.

CDG Global (EU) LTD is a NDD broker, which means that we just clear our clients’ trades and retranslate quotes we get from our liquidity providers. Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement. Please note, that during market-moving news, market close & open or high volatility, the risk of slippage is higher than during normal conditions. With us, you will get both positive and negative slippages.

Currently, we do not provide tick data, as MT5 is not able to store all ticks. Therefore, the tick data would not be accurate. There is an option for the server to store tick data, but we do not use it, as it is not able to store 100% of the ticks. In addition, that would slow down the server considerably due to a large amount of data, as the ticks are not filtered.

Yes, we covers the negative balance, ensuring that clients cannot lose more money than they put it. Moreover, our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Also, we might reduce the leverage on the client’s account.

 

Please find the details in "Leverage Policy" document at Legal Documents page in our website or at Account Types page.

 

Our average execution speed is around 0.1 seconds.

You will be able to see the min./max. trading size from product specifications. Right click the instrument on MT5 market watch->choose "Specifications" and check the max./min. trading size for this instrument.

You can always check the trading hours of a product by login to your MetaTrader platform, right-click on the symbol>choose ‘specifications’ and you can find its trading hours.

Triple swap charges apply for positions on FX pairs, Silver and Gold that are held overnight on Wednesday. For the rest of the instruments, triple swap charges apply for positions that are held overnight on Friday. This is a standard practice in the forex industry.
These swaps cover the interest for Saturday and Sunday when the markets are closed. All swaps are calculated based on the quote currency.

Example:
If you open a long position of 1 lot on EURAUD, the overnight swap charge would be -14.11 Australian Dollars. If you had opened the same position on a Wednesday and roll over the position to the next day, the swap would be -14.11 * 3.
If the account currency is in USD, then we have to convert the amount above to USD by using AUDUSD spot rate.

The futures contract pricing will stop when it goes expired, and the new contract will be online available for trading in advance. If there is any open position of the old contract, it will be closed by the system within 1-2 trading days.

Yes, you can. All our trading platforms support the use of EAs.

Still have questions?

I you can’t find answers to your questions in our FAQ section, you can always contact us. We will get back to you shortly.

CFDs are complex leveraged products and involve a high level of risk. 71.4% of retail investor accounts lose money when trading CFDs with this provider. You should ensure that you understand the risks involved and that you can afford the possible risk of losing all your money. Seek independent advice if necessary.