For further regulatory information with regards to the Banks and Payment Service Providers please click here.
Deposits are processed instantly in case there is no need for additional verification. CDG Global (EU) is not liable for any transfer delays you may experience due to a disruption of service in the system of the payment processor.
When an account has been deemed inactive (no trading activity) for a period of 90 days, we will apply an inactivity fee of 50 EUR.
In case of no trading activity, or if any form of abuse is found relating to the reimbursement policy, CDG Global (EU) reserves the right to reclaim any reimbursement fees. If you request to withdraw your funds after no trading activity, CDG Global (EU) reserves the right to charge you the equivalent amount of any banking fees incurred, or 3.9% of the total withdrawal amount.
All transactions are processed by us, during standard business hours 09:00 – 18:00 (GMT+2), Monday – Friday. However, the time that the funds will arrive to your end might differ, depending on the payment channel.
Please note that some issuing banks may not allow credit/debit card deposits. If impacted, please choose another option or contact your Account Service Manager for assistance.